"The Fulfilment Store offered RNIB the advantage of a scalable service, efficiently managing the Christmas catalogue customer orders in peak season whilst providing an equally good operation in the quiet and non-trading months. The transition to TFS was painless (practically seamless from the customer's point of view) and provided many new services and functionality which favourably added to the customer experience and substantially assisted RNIB productivity. There is no 'best thing' about TFS as their whole service is tailored to each client. Customers were happy - our complaint levels dropped by nearly 100%, the online reporting was easy to use, goods were sent out on time and arrived in good condition and the staff are personable, focussed and their 'can do' attitude is totally refreshing!"
Claire Bagnall Hunt,
RNIB