
When you’ve done all the hard work of identifying your market, sourcing your product and creating a website, it’s vital that you find a competitive and reliable way to actually get your product out there. And that means securely, on time and using dependable payment and returns processes.
At TFS, we can support you across the entire function, making it easier for you to concentrate on managing and growing your online business. Both B2B and B2C e-tailers use our services to ensure that their orders are fulfilled. We despatch goods ranging from health foods through to high quality luggage and technical manuals, both nationally and across the globe.
In fact, we can do as much or as little as you require. We can set up systems to take your orders and payments. This can be achieved by setting up a link from your website or by file transfer from the host site. We handle returns, customer queries and even offer a gift wrapping service for Christmas!
Knomo sell high quality luggage, laptop bags and iPod cases through a variety of high street retailers, as well as via their own website. The stock is manufactured in the Far East and shipped in bulk to the UK for distribution.
Because of the high value of their products, Knomo use their own website to capture orders, then pass the details to us for fulfilment. Items are wrapped to specific guidelines before being despatched by us. Tracking information is then relayed back to Knomo for their customer care team to monitor.
We handle all returns and an automated report is placed on Access24 each day. From here, Knomo have access to all transactions over the last 24 hour period. This enables them to keep a full inventory which is then used to maintain the integrity of data on their website.