Ask Jeff - Your Fulfilment Questions Answered

Who is Jeff?

Ask Jeff is a free, no obligation, CONFIDENTIAL service aimed at anyone in the UK that has any involvement in fulfilment or logistics handling.

The service has grown out of our years of experience within the fulfilment and marketing sectors and out of the need to assist people like you with getting the very best out of your fulfilment service. After all…if your fulfilment fails then all the hard work you’ve put in at the start in creative, marketing and analysis could be wasted.

Here at Ask Jeff, we’ve been solving fulfilment and logistics problems for years for companies like Coca Cola, Phones4U, BP, Amnesty International and Wrigley. However, Ask Jeff is for everyone… whenever they need it!

As an introduction to our expertise, please read this brief overview of our founder's (yes…there really is a Jeff!) experience over the last 30 years.

1976
Jeff undertook his first role in fulfilment as a warehouse operative.
1977
Jeff joined a major London based advertising agency specialising in local press advertising and promotional events.
1980
Jeff became Client Services Manager for a leading fulfilment company.
1985
Jeff was promoted to company director with clients such as Mobil, Austin Rover, Palitoy, Dunlop Tyres, Pirelli Tyres and Bass Brewers.
1987 up to today
Jeff formed Wavelength Handling Limited, later to become TFS, now one of the UK’s leading specialist fulfilment houses.
2009
Jeff launches Ask Jeff; the UK’s first free online fulfilment advice service.

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If I out-sourced my fulfilment needs how would I/my colleagues be able to review stock and order information quickly and accurately?

A good fulfilment company will have an internet based system that will allow its clients to have full visibility of their data. Such a system should be flexible enough to provide a tailored view for departments with differing needs. Only data relevant to a user should be visible to that user. Essential data such as orders and stock levels should be in real-time. There should be the facility for users to generate essential reports on-demand and have all other reports posted on a periodic basis.

What do you think is an acceptable turnaround time for orders?

We live in a very "NOW" society and your customers probably demand quicker turnaround than ever before - ours are just the same! We commit to fulfil ad hoc orders received by 3pm on the same day and if it is a parcel delivery within the UK, to deliver it the next working day.

I send out POS on a periodic basis to stores with differing characteristic. How can I target my POS so as to reduce excessive waste?

First of all, survey the sites, and create a database of the store characteristics which affect the allocation of POS. Queries can then be written which will extract this data based on the requirements of the current promotion. Finally a program could be written to combine store and promotion characteristics to produce orders satisfying the individual needs of each store.

How much do you charge to store a pallet of goods?

It is impossible to give a straightforward answer to your question. The variation in charge will be due to volume and profile of activity. If you would care to forward a full brief or wish to talk to our sales department then let me know and we can help you further.